Omnichannel approach 247 support leverages a variety of communication channels to cater to diverse customer preferences Some may prefer the personalized touch of a phone call while others might find the convenience of live chat or selfservice options more appealing Prioritized issue resolution Timely resolution is paramount in 247 support
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Offering 247 support is important for businesses because it keeps customers satisfied which turns them into loyal repeat customers A 247 support team is equipped to handle support queries faster than a traditional 95 workforce resulting in drops in first response time and average resolution time KPIs
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A 247 support team is also better equipped to handle support queries sooner than a team thats only available 9to5 because you have more reps available to tackle your support queue When you implement 247 support youre likely to see your First Response Time and Average Resolution Time drop as your support team is available roundthe
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247 support global coverage Our worldwide network of Influx support agents operates within their local time zones ensuring theyre fresh alert and ready to engage with your customers at optimal times This means extended support hours for your customers and a happier healthier worklife balance for our teams
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